PRIVACY POLICY
Privacy Policy
This policy explains how JDM Concept collects, uses, stores and protects your personal information, and the choices you have.
At a glance
- We collect personal information to provide services, process orders, communicate with you, and improve our customer experience.
- We take reasonable steps to protect your information from misuse, loss and unauthorised access.
- You can request access to, or correction of, the information we hold about you.
- You can opt out of marketing communications at any time.
1. Our ongoing obligations
JDM Concept is committed to providing quality services to you. This policy sets out how we manage your personal information. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), which govern how we collect, use, disclose, store, secure and dispose of personal information.
You can view the APPs on the Office of the Australian Information Commissioner (OAIC) website.
2. What is personal information?
Personal information is information or an opinion that identifies an individual.
Examples may include names, addresses, email addresses, phone numbers and facsimile numbers.
3. How we collect personal information
We may collect personal information in a number of ways, including via email, through our website, and from third parties. We do not guarantee the content, privacy practices or policies of authorised third-party websites we may link to.
4. Why we collect and use it
We collect personal information primarily to provide our services to you, provide information to our clients, and for marketing.
We may also use your personal information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.
Marketing choices: You can unsubscribe from marketing at any time by contacting us in writing.
Where appropriate and possible, we will explain why we are collecting the information and how we plan to use it.
5. Sensitive information
Sensitive information is defined in the Privacy Act and includes information or an opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We will use sensitive information only:
- For the primary purpose for which it was obtained
- For a directly related secondary purpose
- With your consent, or where required or authorised by law
6. Information from third parties
Where reasonable and practicable, we collect personal information only from you. In some circumstances, we may receive information from third parties. If that occurs, we will take reasonable steps to make you aware of the information provided to us.
7. Disclosure of personal information
Your personal information may be disclosed in circumstances including:
- To third parties where you consent to the use or disclosure
- Where required or authorised by law
8. Security and retention
Your personal information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification or disclosure.
When personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most personal information is stored in client files and may be kept for a minimum of 7 years.
9. Access and correction
You may request access to the personal information we hold about you and request corrections, subject to certain exceptions. To do so, please contact us in writing.
We do not charge a fee for an access request, but may charge an administrative fee for providing a copy of your personal information.
To protect your personal information, we may require identification before releasing requested information.
10. Maintaining information quality
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. If you believe the information we hold is incorrect or out of date, please let us know as soon as practicable so we can update our records.
11. Policy updates
This policy may change from time to time and is available on our website.
12. Complaints and enquiries
If you have any questions or complaints about this Privacy Policy, please contact us:
JDM Concept
PO BOX 6134
Malabar NSW 2036
contact@jdmconcept.com.au
