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FREQUENTLY ASKED QUESTIONS

1. About Us

JDM Concept is a web-based store that allows customer to collect their order.

Kindly note that pick up is STRICTLY by appointment only.

We do not operate as a retail store and there will be no browsing of parts at the premise.

You will be advised via email of the pick-up street address and appointment will be scheduled once the order is ready to be collected.

JDM Concept HQ - Sydney
Banksmeadow
NSW 2019

Order pick-up hours (subject to time slot availability) and it is first come first serve.
Weekdays [Monday to Friday] : 9:30am - 6.00pm
Weekend [Saturday only] : 10:00am - 11:30am

2. Order Pick-Up

JDM Concept is a web-based store that allows customer to collect their order.

Kindly note that pick up is STRICTLY by appointment only.

We do not operate as a retail store and there will be no browsing of parts at the premise.


You will be advised via email of the pick-up street address and appointment will be scheduled once the order is ready to be collected.

JDM Concept HQ - Sydney
Banksmeadow
NSW 2019

Order pick-up hours (subject to time slot availability) and it is first come first serve.
Weekdays [Monday to Friday] : 10:00am - 5.30pm
Weekend [Saturday only] : 11:00am - 12:30pm

3. Delivery Estimate - Within Australia

Average delivery time from our warehouse in Sydney:
- Sydney: 1 business day.
- Canberra: 1 business day.
- Melbourne: 1-2 business days.
- Adelaide: 2-3 business days.
- Brisbane: 1-2 business days.
- Hobart: 4-5 business days.
- Darwin: 8 business days.
- Perth: 8 business days.
- Other area add 4 business days from State Capital City.

4. Delivery Tracking - Within Australia

Please note that all delivery will include insurance cover and tracking numbers.

For In Stock product, tracking numbers will be provided once its on the way to you from our warehouse in Sydney.

For Pre-Order from Japan, tracking numbers will be provided once it has arrived in our warehouse in Sydney and on the way to you.

There is no tracking from Japan as the order goes into container and no tracking number has been assigned yet.

5. Delivery Estimate - From Japan

Your order will have an ETA and while we strive to be as accurate as possible, there are however factors beyond our control that will cause unforeseen delay.

If you order on 30th Jan and the ETA is 3 months, it means it will arrive in our warehouse roughly 30th Apr.

However rest assured, we always strive to bring your order from Japan as soon as we possibly can.

6. Update Delivery Address

Yes we can change the delivery address.

Please contact us if you wish to change your address.

Postage might varies depending on the new delivery address.

7. Payment Method

We offer the following payment methods:

- Bank Transfer to Westpac Account
Account name: JDM CONCEPT
Account number: (BSB) 032157 - (A/C no) 199691

- ZipMoney [Processed manually after Order Confirmation]
Terms and Conditions Apply. Ask for more details.

8. Tax & Invoice

When you buy from us, you can be assured of the following:

- You will never ever need to deal with customs at all, so no messy paper work for you. We do all the dirty work for you.

- All our prices is inclusive of GST and Duty that need to be paid. What you pay is the final cost. There will not be hidden charges.

- All parts purchased comes with tax invoice. If you need one, please request a copy from us as we keep records of all our transactions.

9. Single Wheel Purchase

Although we list our wheels as a set of 4 on our website, we do sell them individually or a pair.

Actually any number that you need as long as the wheel:

- Has not been discontinued in Japan.

- We still can get stock from japan.