FREQUENTLY ASKED QUESTIONS

Order Pick-Up

JDM Concept is a web-based store that allows customer to collect their order.

Kindly note that pick up is STRICTLY by appointment only.

It will be for Wheel order only. No pick-up for accessories.

We do not operate as a retail store and there will be no browsing of parts at the premise.


You will be advised via email of the pick-up street address and appointment will be scheduled once the order is ready to be collected.

JDM Concept HQ - Sydney
Banksmeadow
NSW 2019

Order pick-up hours (subject to time slot availability) and it is first come first serve.
Weekdays [Monday to Friday] : 10:00am - 4.00pm
Weekend [Saturday only] : 10:00am - 12:00 noon

Delivery Estimate - Within Australia

Average delivery time from our warehouse in Sydney:
- Sydney: 1-2 business day.
- Canberra: 3 business day.
- Melbourne: 3 business days.
- Adelaide: 5 business days.
- Brisbane: 3 business days.
- Hobart: 5-6 business days.
- Darwin: 7-8 business days.
- Perth: 7-8 business days.
- Other area add 4 business days from State Capital City.

Delivery Tracking - Within Australia

Please note that all delivery will include insurance cover and tracking numbers.

For In Stock product, tracking numbers will be provided once its on the way to you from our warehouse in Sydney.

For Pre-Order from Japan, tracking numbers will be provided once it has arrived in our warehouse in Sydney and on the way to you.

There is no tracking from Japan as the order goes into container and no tracking number has been assigned yet.

Delivery Estimate - From Japan

Your order will have an ETA and while we strive to be as accurate as possible, there are however factors beyond our control that will cause unforeseen delay.

If you order on 30th Jan and the ETA is 3 months, it means it will arrive in our warehouse roughly 30th Apr.

You will be notified roughly 1 week prior arrival in our warehouse in Sydney.

However rest assured, we always strive to bring your order from Japan as soon as we possibly can.

Update Delivery Address

Yes we can change the delivery address.

Please contact us if you wish to change your address.

Postage might varies depending on the new delivery address.

Payment Method

We offer the following payment methods:

- Bank Transfer to Westpac Account
Account name: JDM CONCEPT
Account number: (BSB) 032157 - (A/C no) 199691
Please use Order Number as payment reference.

- Zip Payment [Only for In-Stock product]
Zip requires delivery within 14 days of approval hence we can only offer it to In-Stock product only.
Terms and Conditions Apply. Ask for more details.

Tax & Invoice

When you buy from us, you can be assured of the following:

- You will never ever need to deal with customs at all, so no messy paper work for you. We do all the dirty work for you.

- All our prices is inclusive of GST and Import Duty that need to be paid. What you pay is the final cost. There will not be hidden charges.

- All parts purchased comes with tax invoice. If you need one, please request a copy from us as we keep records of all our transactions.

Single Wheel Purchase

Although we list our wheels as a set of 4 on our website, we do sell them individually or a pair.

Actually any number that you need as long as the wheel:

- Has not been discontinued in Japan.

- We still can get stock from Japan.

Paint Code Formula

We do not have access to Work Wheels paint code formula unfortunately.

This is to keep the authenticity of the genuine wheel as the formula and method of applying the finish are part of Work Wheels characteristic.

We recommend to mimic the colour as best as you can if you need to do a touch-up by consulting a professional.

Can you make special PCD?

It depends on the model of Work Wheels.

Most of Work Wheels model can be made into custom pcd such as 4x100, 4x114.3, 5x100, 5x114.3, 5x112, 5x120 and many more.

Please let us know the model of the wheel and we can check if it is available in the pcd that you are after.

Insurance Job

We do not do insurance job unfortunately as we do not provide invoice quote prior payment.

You can purchase the wheel on your own and ask for reimbursement from the insurance company once receipt of payment has been send to you.

Where are the wheels imported from?

Work Wheels are imported from Japan. Their head office is in the city of Osaka, the second largest city after Tokyo.

We usually have a container coming each month from Osaka Japan to our warehouse in Sydney Australia.

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