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New here? Create an accountOrders dispatched from our Sydney warehouse typically arrive within:
Sydney: 1 business day
Canberra / Melbourne / Brisbane: 1–2 business days
Adelaide: 2–3 business days
Hobart / Perth: ~4 business days
Darwin: ~5 business days
Regional and remote areas may take up to 2 extra business days.
Delivery times may vary slightly depending on courier conditions.
Yes. All deliveries are insured and include tracking.
In-stock items: Tracking is sent once your order dispatches from Sydney.
Pre-orders from Japan: Tracking is provided once the shipment arrives in Australia and dispatches locally.
Tracking is not available while goods are in container transit from Japan.
All Japan orders are supplied with an estimated arrival time (ETA) at checkout.
ETAs are estimates only and may change due to shipping schedules, customs clearance, or port delays.
You’ll be notified around one week before your order arrives at our Sydney warehouse.
Yes — collection is available by appointment only once your order is ready.
Please note:
Pick-up is available for wheel orders only
Accessories are delivery only
We are not a retail showroom
Appointments are subject to availability
Location:
JDM Concept HQ – Matraville, NSW 2036
(New location from April 2025)
Pick-up hours:
Mon–Fri: 10:00am–4:00pm
Sat: 10:00am–12:00pm
Sun & public holidays: Closed
Returns & refunds
Orders cannot be cancelled, refunded, returned, or exchanged due to change of mind, incorrect selection, or circumstances unrelated to the product (including vehicle sale, damage, write-off, theft, loss of income, or personal circumstances).
Custom orders
Custom orders cannot be cancelled once payment is confirmed.
Pre-orders & special orders
Pre-orders and special orders are non-refundable unless stated otherwise at the time of purchase.
Damaged, faulty or incorrect items (our error):
Email us immediately with your order number and clear photos. We’ll repair, replace or refund where applicable. Return postage is usually covered if the item is confirmed faulty.
Missing items:
Contact us as soon as possible so we can investigate.
Uncollected orders:
Orders not collected within 30 days are forfeited. Deposits are non-refundable.
Approved refunds are returned to the original payment method.
Once payment has been confirmed, orders cannot be cancelled.
This includes custom, pre-order, and special-order items.
If you’re unsure before completing your purchase, please contact us first and we’ll be happy to assist.
Yes — please contact us as soon as possible.
Address changes can only be made before dispatch.
Shipping costs may change depending on the new address, and we’ll advise you if there’s any difference.
We accept:
Bank Transfer (Westpac)
Account Name: JDM Concept
BSB: 032-157
Account Number: 199 691
Please use your order number as the reference.
Zip Pay
Why don’t we accept credit card or PayPal?
To keep pricing competitive and consistent, we limit payment methods that carry high transaction and processing fees.
Credit card and PayPal fees are significantly higher, particularly for large purchases such as custom wheels.
By avoiding these additional costs, we’re able to maintain transparent pricing without hidden surcharges.
All payments are confirmed with written documentation and a tax invoice for your records.
Yes.
All prices include GST and import duties
No customs paperwork or additional charges — we handle everything on your behalf
A tax invoice is provided for every order
What you see at checkout is the final price. There are no extra fees to pay before or after delivery.
If you need another copy of your tax invoice, just contact us.
Yes. Although wheels are listed as sets of four, we can supply:
Single wheels
Pairs
Custom quantities
Availability depends on the model still being in production and stock availability in Japan.
Contact us with your requirements and we’ll confirm.
Custom PCD availability depends on the specific WORK Wheels model.
Most models support a wide range of PCDs, including:
4×100, 4×114.3, 5×100, 5×112, 5×114.3, 5×120 and more.
Let us know the wheel model you’re after and we’ll check availability for you.
We can supply the wheels, but we don’t provide professional fitment or guard advice.
For the best fit, we recommend consulting a qualified mechanic or wheel specialist to confirm the correct wheel size, width, offset and tyre setup for your vehicle.
Once your specifications are confirmed, we’re happy to assist with accurate pricing based on your chosen wheel model, size and finish.
If you have any questions along the way, feel free to contact us.
All WORK Wheels are manufactured and imported directly from Japan.
They are designed and produced in Osaka, then shipped via regular container deliveries to our Sydney warehouse.
Unfortunately, we don’t have access to the official paint code formulas from WORK Wheels.
This is because the exact finishes and application processes are part of WORK Wheels’ proprietary manufacturing methods, which help maintain the authenticity and distinctive character of their wheels.
We recommend a professional wheel refinisher who can colour-match the finish as closely as possible.
JDM Concept operates primarily online to provide efficient nationwide service.
We are the official Australian distributor of WORK Wheels Japan since 2006, and have been operating in Australia since 2002.
We operate from our warehouse in Matraville, NSW. It is not a retail showroom, and visits are strictly by appointment for order collection only.
We do not offer phone support. To ensure accurate quotations, clear written records, and consistent service — especially for custom specifications and fitment enquiries — all communication is handled via:
Our Contact Form
We respond promptly during business hours and are always happy to assist.
For additional peace of mind, you can view our community presence and customer vehicles across our social platforms.
Yes.
JDM Concept has been operating in Australia since 2002 and has been the official Australian distributor of WORK Wheels Japan since 2006.
Our distributor details can also be verified on the official WORK Wheels Japan website ( work-wheels.co.jp ).
All wheels are 100% authentic and imported directly from Osaka, Japan. We ship nationwide from our warehouse in Matraville, NSW.
For additional peace of mind, we are highly active on Facebook, Instagram and YouTube , where you can view customer vehicles, tagged builds and our Facebook Reviews.
Clear delivery expectations, insurance coverage, Authority to Leave (ATL), and answers to common questions — all in one place.
At JDM Concept, we make every effort to ensure your order arrives on time and in perfect condition. While delivery issues are rare, unexpected delays or damage can occur in transit.
That’s why we include FREE delivery insurance on all deliveries, giving you extra peace of mind. Insurance covers your shipment from Japan all the way to your doorstep.
Important: Please inspect your order upon arrival. Any damage must be reported to us within 12 hours of receiving your order to comply with insurance terms and conditions.
Authority to Leave (ATL) allows the courier to leave your parcel at your address without obtaining a signature if no one is available to receive it.
Please note: If you select ATL, your order is no longer covered by insurance once it has been left at the delivery address.
Click a question to expand.
Orders dispatched from our Sydney warehouse typically arrive within:
Regional and remote areas may take up to 2 additional business days. Delivery times are estimates and may vary depending on courier conditions.
Yes. All deliveries are insured and include tracking.
Note: Tracking is not available while goods are in container transit from Japan.
All Japan orders are supplied with an estimated arrival time (ETA) at checkout. ETAs are estimates only and may change due to shipping schedules, customs clearance, or port delays.
You’ll be notified approximately one week before your order arrives at our Sydney warehouse.
Yes — collection is available by appointment only once your order is ready.
Location:
JDM Concept HQ – Matraville, NSW 2036
(New location from April 2025)
Pick-up hours:
Please read carefully:
Damaged, faulty or incorrect items:
Email us immediately with your order number and clear photos. We’ll repair, replace or refund where applicable. Return postage is usually covered if the item is confirmed
faulty.
Missing items:
Contact us as soon as possible so we can investigate.
Uncollected orders:
Orders not collected within 30 days are forfeited. Deposits are non-refundable.
Approved refunds are returned to the original payment method.
Once payment has been confirmed, orders cannot be cancelled. This includes custom, pre-order, and special-order items.
If you’re unsure before completing your purchase, please contact us first — we’ll be happy to assist.
Yes — please contact us as soon as possible. Address changes can only be made before dispatch.
Shipping costs may change depending on the new address, and we’ll advise you if there’s any difference.
We accept:
Yes.
What you see at checkout is the final price. There are no extra fees to pay before or after delivery. If you need another copy of your tax invoice, just contact us.
Yes. Although wheels are listed as sets of four, we can supply single wheels, pairs, or custom quantities. Availability depends on the model still being in production and stock availability in Japan.
Contact us with your requirements and we’ll confirm.
Custom PCD availability depends on the specific WORK Wheels model. Most models support a wide range of PCDs, including:
4×100, 4×114.3, 5×100, 5×112, 5×114.3, 5×120 and more.
Let us know the wheel model you’re after and we’ll check availability for you.
We can supply the wheels, but we don’t provide professional fitment or guard advice. For the best result, we recommend consulting a qualified mechanic or wheel specialist to confirm the correct wheel size, width, offset and tyre setup for your vehicle.
Once your specifications are confirmed, we’re happy to assist with accurate pricing based on your chosen wheel model, size and finish. If you have any questions along the way, feel free to contact us.
All WORK Wheels are manufactured and imported directly from Japan. They are designed and produced in Osaka, then shipped via regular container deliveries to our Sydney warehouse.
Unfortunately, we don’t have access to the official paint code formulas from WORK Wheels. This is because the exact finishes and application processes are part of WORK Wheels’ proprietary manufacturing methods.
We recommend a professional wheel refinisher who can colour-match the finish as closely as possible.
Contact us and our team will be happy to help.
If you have questions about shipping, delivery timeframes, insurance, or pick-up arrangements, contact us and we’ll help.
Contact JDM ConceptClear, plain-English terms for using our website and purchasing products from JDM Concept.
These Terms explain key responsibilities for fitment, delivery timeframes, refunds/returns and deposits. Please read carefully before ordering.
These Terms apply to the use of this website and the purchase of products from it. By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this website. These Terms should be read together with any other applicable policies, including our Privacy Policy.
In these Terms, “we”, “us” and “our” refer to JDM Concept Pty Ltd. These Terms are intended for residents of Australia only.
We may update these Terms from time to time. Any changes take effect immediately once published on this website. Continued use of the website constitutes acceptance of the updated Terms.
Signature required on delivery: Wheels require a signature on arrival. Please ensure someone is available at the delivery address.
Important: Do not proceed unless you are 100% sure. Orders cannot be cancelled, refunded, returned, or exchanged due to change of mind, incorrect selection, or circumstances unrelated to the product (including vehicle sale, damage, write-off, theft, loss of income, or personal/family circumstances).
Links are provided for convenience only. We do not endorse or accept responsibility for third-party websites, content or privacy practices.
To the extent permitted by law, our liability for any breach of a condition or warranty is limited (at our option) to resupplying the services or paying the cost of resupply. We are not liable for indirect or consequential loss. We are not responsible for user-generated content.
You agree to indemnify and hold us harmless from claims, losses, damages and costs (including legal fees) arising from your breach of these Terms or misuse of the website.
We are not liable for delays or failures caused by events beyond our reasonable control. If such delay exceeds 30 days, we may terminate the agreement with 7 days’ notice.
These Terms are governed by the laws of New South Wales, Australia, and you submit to the jurisdiction of NSW courts.
We take reasonable steps to protect personal information but cannot guarantee security of transmission. Our handling of personal information is detailed in our Privacy Policy.
If you need clarification on these Terms, contact us and our team will assist.
Contact JDM ConceptThis policy explains how JDM Concept collects, uses, stores and protects your personal information, and the choices you have.
JDM Concept is committed to providing quality services to you. This policy sets out how we manage your personal information. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), which govern how we collect, use, disclose, store, secure and dispose of personal information.
You can view the APPs on the Office of the Australian Information Commissioner (OAIC) website.
Personal information is information or an opinion that identifies an individual.
Examples may include names, addresses, email addresses, phone numbers and facsimile numbers.
We may collect personal information in a number of ways, including via email, through our website, and from third parties. We do not guarantee the content, privacy practices or policies of authorised third-party websites we may link to.
We collect personal information primarily to provide our services to you, provide information to our clients, and for marketing.
We may also use your personal information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.
Marketing choices: You can unsubscribe from marketing at any time by contacting us in writing.
Where appropriate and possible, we will explain why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act and includes information or an opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We will use sensitive information only:
Where reasonable and practicable, we collect personal information only from you. In some circumstances, we may receive information from third parties. If that occurs, we will take reasonable steps to make you aware of the information provided to us.
Your personal information may be disclosed in circumstances including:
Your personal information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification or disclosure.
When personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most personal information is stored in client files and may be kept for a minimum of 7 years.
You may request access to the personal information we hold about you and request corrections, subject to certain exceptions. To do so, please contact us in writing.
We do not charge a fee for an access request, but may charge an administrative fee for providing a copy of your personal information.
To protect your personal information, we may require identification before releasing requested information.
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. If you believe the information we hold is incorrect or out of date, please let us know as soon as practicable so we can update our records.
This policy may change from time to time and is available on our website.
If you have any questions or complaints about this Privacy Policy, please contact us:
JDM Concept
PO BOX 6134
Malabar NSW 2036
contact@jdmconcept.com.au
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